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Patient Information A - Z
Are you being admitted to Burwood Hospital or visiting a patient and you do not know what facilities are available to you - to cover those every day things that we take for granted such as car parking, banking facilities and getting your hair cut. The following A - Z patient information includes details about these and much more.
Kia Ora
On admission to your unit you will be greeted by a staff member and receive relevant service information.
In accordance with Canterbury District Health Board policies, no one may bring into the hospital any alcohol, drugs or stimulants, other than prescription drugs where these are part of a patient's current treatment programme.
If you are required to leave the unit please ensure that you speak first with Nursing staff.
Burwood Hospital and the New Zealand Spinal Trust strongly believe that good information is critical to the success of your rehabilitation. To this end, the Trust and the Canterbury District Health Board (CDHB) have funded a partnership facility, the Allan Bean Centre.
The Allan Bean Centre (ABC) is full of great information and resources for you to make full use of. Rehabilitation is an educational, not medical process. At the ABC you can gain expert knowledge of your condition and begin to 'return to the swim'. The Centre is there to help you achieve a high degree of independent living through a full and meaningful return to your family, work and community.
There are no banking facilities or ATM on site at Burwood Hospital. EFTPOS facilities are available at the Main Cafeteria (no cash out), The Travis Coffee Shop and the shops on Burwood Road.
If you are required to have a blood specimen taken prior to, or on the day of admission, then you can have this sample taken at one of the following sites.
Burwood Hospital:
| Mairehau Road - Physical Medicine Building Foyer | |
| 9.00am to 3.00pm Monday to Friday |
Canterbury Health Laboratories:
| cnr Hagley Avenue and Tuam Street | |
| (opposite Christchurch Hospital) | |
| 8.00am to 5.00pm Monday to Friday |
Other Laboratories:
| Medlab or Southern Community may be used if advised by Pre-admission staff. |
Refer to our location
web page for Bus Route information.
Some timetables are available at Main Reception.
Refer to our map web page. Site maps are available at Main Reception.
Cellular phones may only be used outside the unit environment as these phones may interfere with medical equipment in some areas.
Chaplains and the Hospital Chapel 
Hospital Chaplains are available 24 hours a day for patients, relatives and staff. They may be contacted by asking any member of the Nursing Staff.
The Hospital Chapel is situated between the Orthopaedic Outpatient Department and the Spinal Unit. It is open at all times for patients, friends, families and staff.
An ecumenical service for relatives, patients, friends and staff is held in the Chapel each Sunday at 10.15am. Holy Communion can be brought to patients in the units - please ask the Nursing Staff to make arrangements via the Hospital Chaplains.
Burwood welcomes feedback on the services we provide, verbally, in writing or on-line. Response forms are available in all areas. Suggestion boxes are available in prominent locations around the site. The Quality Coordinator can be of assistance to discuss concerns/suggestions and can be contacted through the main reception or unit Clinical Charge Nurse.
Relatives and friends may ring 03 383 6836 at any time to enquire about your day to day condition.
Seriously ill patients may be visited at any time, but visiting is usually restricted to family members.
Whare Kai for Visitors and Outpatients.
All visitors are welcome to use the Cafeteria which is signposted from the Main Reception. Hours open: Open from 9.30am - 6.45pm.
Interpreter Services are available at any time. The Nurse in Charge can assist with arranging this service.
The library is situated in the Allan Bean Centre. It is available free for all patients, family, visitors and staff of Burwood Hospital. The library is open Monday to Friday 9:30am to 5:00pm and on Saturdays 9:00am to 1:30pm.
Burwood Hospital recognises the significance of cultural issues when considering ways and means of improving its service to whanau, hapu and iwi groups. The Maori Health Services, Komiti Kaiwhakahaere and Kaumatua/Taua Services may involve other personnel, as required.
Access to cultural services can be obtained by contacting the Maori Health Services Cultural Advisor or the Nurse in Charge of the unit.
Patients (or their caregivers) are encouraged to bring in their own medications with them on admission.
The morning newspaper "The Press" delivery to the units is between 8.30am and 9.30am, or there is an honesty box for purchasing a newspaper at Main Reception. The Sunday papers are available from the Burwood Road Dairies.
Patients may bring into hospital televisions, radios and hairdryers. The safety of these items is the responsibility of the patient. Please use earphones or earplugs for radios and televisions. Staff have the right to remove any items that are obviously unsafe, e.g. frayed cords, exposed wires.
Hospital management reserves the right to limit use of equipment on safety grounds.
The Canterbury District Health Board does not accept liability for the loss of any of your personal property, cash or valuables.
There are daily mail deliveries to the units Monday to Friday, except public holidays. It will help the prompt delivery of mail to patients if correctly addressed as follows:
(Insert Patient Name)
(Insert Name of Unit Patient Is Within)
Burwood Hospital
Private Bag 4708
Christchurch
Card phones are available in the Main Entrance area and in Spinal Unit reception area. Phone cards can be purchased at Burwood Road Dairies.
Cellular phones may only be used outside the unit environment as these phones may interfere with medical equipment in some areas.
Burwood Hospital has Quality
Health New Zealand accreditation and is committed to
providing services that meet the needs of the community.
Burwood strives to continually improve the services you
receive.
Safe Handling at Burwood Hospital
When you come into Burwood Hospital as a patient, the staff will encourage you to do as much as you can for yourself, with assistance from them when it is necessary. Encouraging independence is an important part of your recovery/rehabilitation plan.
However, if you are unable to stand with assistance, staff will not be able to lift you manually, as this is very unsafe for both staff and patients. Even if staff have done this for you in the past, this is now no longer hospital policy. Lifting, when it is necessary, will be carried out by mechanical means, i.e. patients hoists. Otherwise you will be assisted with moving using alternative up-to-date methods that are both comfortable for staff and patients.
Before any safe handling method is used, you will have an explanation of the manoeuvre and an opportunity to ask questions. If you are unhappy about the proposed method, it is important to let the staff know, so that alternatives can be explored.
Ultimately, the safety of both staff and patients is our priority.
It is the policy of the Canterbury District Health Board that smoking is not permitted on site which includes buildings and the grounds. Smoking is only permitted in designated areas with clinical approval.
Burwood Hospital is associated with the Christchurch School of Medicine, CPIT and the University of Canterbury. There are students undergoing training in all health disciplines and you may be asked to participate in a teaching session or research projects. This will be fully explained and you will be asked to sign an agreement to participate. You can choose not to participate or withdraw at any time. If you are unsure please discuss with the Nurse in Charge, or your Doctor.
The Burwood Academy of Independent Living based in Allan Bean Centre has an education and research focus across the Burwood campus.
You are advised not to bring any valuables or money beyond your immediate requirements.
For any valuables or large amounts of cash requiring safe keeping please ask the Nurse in Charge to arrange for the item(s) to be placed in safe custody. you will be issued with a receipt.
If you leave hospital without reclaiming your valuables, please telephone the Cashier 03 383 6836 to arrange a time to collect them. Remember of bring your receipt.
The Canterbury District Health Board does not accept responsibility for the loss of money or valuables not placed into safe custody.
Work and Income New Zealand (WINZ) Beneficiaries
When a Work and Income NZ beneficiary is admitted, Work and Income NZ is notified by the hospital. The full benefit continues to be paid for 13 weeks.
Beneficiaries who remain in hospital longer than 13 weeks and do not have dependants, have their benefit reduced. In such cases, the matter should be discussed with a Social Worker from our Social Work Department who will advice on how to proceed.
If using our service, patients have a responsibility to:
Not offer or promise any payment to any health
service staff.
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| Burwood Hospital |
